Privacy Policy

Effective date: 12 November 2026 · Version 2
SOM Group (Sydney Overseas Migration Group), ABN 46 674 434 792, Sydney NSW, Australia (online consultations) · Phone 0468 345 756 · Email [email protected]

1. Our commitment

We respect your privacy. We handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) as good practice. By using this website, submitting a form, uploading a document or using our chat assistant, you consent to us handling your information as described in this policy.

2. Information we collect

• Contact details – name, email, phone/WhatsApp number, location.
• Information you choose to give us – visa interest, age range, English scores, qualifications, work history, messages, and documents such as your resume.
• Chat assistant conversations and form submissions.
• Technical information – IP address, browser type and pages visited, used for security and to prevent spam.

You may make a general enquiry without giving your full name, but we may not be able to assess your profile or help you properly without accurate details.

Please do not send passport numbers, financial account details or sensitive health information through the website unless we specifically ask for them.

3. Why we collect it

• To respond to your enquiry, contact you and provide consultations or services you request.
• To assess your profile and suggest possible pathways.
• To keep records, improve our website and protect it from misuse.

We do not sell, rent or trade your personal information.

4. How we store and protect it

• Information is stored on a secure, password-protected server hosted in Australia. Uploaded files are kept in a private area that cannot be accessed from the public website.
• Only authorised SOM Group staff can view enquiries and documents.
• The website uses HTTPS encryption.
• No system is completely secure. We take reasonable steps, but we cannot guarantee that information sent over the internet is 100% secure.

5. Who we may share it with

• Service providers that help us run the website and send email notifications. Our email notification service (FormSubmit) and email provider (Google) may store or process data outside Australia, including in the United States. We choose reputable providers and take reasonable steps to protect your information, but by using our forms you consent to this overseas disclosure and understand those providers are not bound by Australian law.
• Government departments, assessing authorities, education providers or registered migration agents – only when you ask us to act for you or with your consent.
• Where required or authorised by law.

6. Cookies and browser storage

We use small amounts of browser storage to remember things like your chat session and closed pop-ups. We do not use advertising cookies. We do not use third-party tracking or analytics cookies on this website.

7. Marketing messages

We only send you updates or offers if you have agreed to receive them. Every marketing email or message lets you opt out, or you can reply “STOP” or email us at any time. Opting out does not affect messages about an enquiry you have made.

8. Under 18s

If you are under 18, please ask a parent or guardian to contact us or to submit forms with you.

9. How long we keep it

We keep enquiry records and documents only as long as needed for the purposes above or as required by law, then securely delete them.

10. Data breaches

If we become aware of a data breach that is likely to cause serious harm, we will act quickly to contain it, notify the people affected and, where required, the OAIC under the Notifiable Data Breaches scheme.

11. Access, correction, deletion and withdrawing consent

You can ask to access, correct or delete your personal information at any time by emailing [email protected]. You can also withdraw your consent at any time; we will then stop using your information except where we must keep it by law. We will respond within 30 days.

12. Complaints

If you have a privacy concern, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Changes

We may update this policy. The latest version will always be on this page.